![]() Build a Foundation for High Availability with Diagnostic Tools Knowledge sessions with Oracle engineers deepen the skills and improve the self-sufficiency of your IT team. Regular patch, configuration, and performance advice is provided for your specific IT environment and operational requirements to ensure that your combination of Oracle products are optimized and work effectively. The Oracle Solution Support Center team helps to continuously optimize the performance of your Oracle hardware and software through proactive advice, regular reviews, and preventative services. With Oracle Solution Support Center, you benefit from a proactive approach to support that goes beyond problem response to problem prevention. Mission-critical IT environments demand consistent and optimized performance. Whether it is to resolve a critical issue, increase system performance, or optimize a configuration, you receive priority treatment from the start with a dedicated team to address and resolve the issue quickly. The team combines the knowledge of your environment and expertise from Oracle Support and Product Development, to help resolve critical issues. This dedicated team knows your IT environment by working with you each step of the way to support your unique technology and operational needs. An Oracle Technical Account Manager and a team of Advanced Support Engineers work closely with you, both onsite and remotely, to provide 24/7 personalized support. ![]() Oracle Solution Support Center, the most comprehensive annual support offering from Oracle Advanced Customer Services, delivers the high availability and mission-critical support your business demands. Drive High Availability with Mission-Critical Support This mission-critical support is provided through the Oracle Solution Support Center, helping to drive high availability across the entire Oracle IT stack-from applications, middleware, and database to servers, storage, and network devices. When business continuity is crucial and you need mission-critical support, Oracle Advanced Customer Services offers proactive guidance and preventative services delivered by a dedicated support team.
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